Calling expecting parents and new parents

Postpartum, Breastfeeding & Infant Feeding Support Packages in Singapore

Expert IBCLC Support for Your First 30 Days to 6 Months of Motherhood

Find out which package suits you!

The postpartum period is one of the most transformative seasons of your life.

You're recovering from birth, learning to care for your baby, navigating feeding decisions, adjusting to sleep deprivation, and finding your footing as a mother. At Tender Loving Milk, we believe no mother should have to navigate this journey alone, which is why we’re introducing our Mini 30-day, Signature 100-day, or All-In VIP 6 Months postpartum support package.

Whether you are…

✓ Breastfeeding

✓ Exclusively pumping

✓ Combination feeding

✓ Supplementing with formula

✓ Exclusively formula feeding

✓ Preparing to wean

Our team of International Board Certified Lactation Consultants (IBCLCs) provides evidence-based, personalised support for families throughout the postpartum period.

We are here to support your feeding goals without judgment.

Our goal is to help every family feed their baby confidently through our Mini 30-Day or Signature 100-Day postpartum support packages.

Book a package

Your Baby’s Feeding Patterns May Change Every Week

One of the most common questions we hear is:

"Can't I just book one lactation consultation?"

For some families, one consultation may be enough.

However, many parents discover that new challenges emerge as their baby grows.

The reality is that babies develop rapidly during the first few months.

What works at 1 week old may not work at 3 weeks old.

What works at 6 weeks old may not work at 12 weeks old.

What Mums Are Saying

“I gave myself one last attempt to seek help from an LC for the challenges I was facing. I engaged two LCs prior, but the experience with Eliza was significantly different and better! She is such a GEM, patient and passionate!”

— Esther C.

“The session with Eliza was so informative and thorough, I cannot recommend her enough. Her assessment and advice were very spot on, and all the potential solutions we discussed have been extremely helpful.”

— Smriti T.

“I had a home consult to check on my baby's latch and oral functions. Eliza was very professional and made me feel comfortable when I was at my most vulnerable! She also follows up with a detailed summary through email and a support WhatsApp group chat. She answered all my questions and was really helpful. It is worth consulting whether you're a first-time mum or a seasoned one :).”

— A.H.

Is getting milk-booster supplements and lactation massage enough?

Many families spend hundreds or even thousands of dollars on lactation supplements, lactation drinks, cookies, teas, or repeated lactation massage sessions, hoping to improve milk supply, relieve clogged ducts, or solve feeding challenges.

While these approaches may play a supportive role for some, they often focus on the symptom rather than the underlying cause.

✔️ Breastfeeding & Milk Transfer
✔️ Infant Oral Function
✔️ Infant Body Function & Feeding Dynamics
✔️ Maternal Factors Affecting Feeding
✔️ Clinical Pumping Assessment
✔️ Complex Feeding Situations

And more…

What Can TLM IBCLCs Clinically Assess?

Get trained support

Why Work With a TLM IBCLC If I Already Have a Confinement Nanny?

One of the most common questions we hear from Singapore parents is:

"I already have a confinement nanny. Do I still need an IBCLC?"

The answer is that confinement nannies and IBCLCs serve different roles, and many families benefit from having both.

While a confinement nanny may share very basic breastfeeding advice based on experience, an IBCLC is trained to clinically assess feeding challenges, identify underlying causes, and develop evidence-based feeding plans tailored to your individual situation.

TLM IBCLCs Can Assess More Than Just Breastfeeding

  • Feeding efficiency (breast and bottle)

  • Causes of breast and nipple pain

  • Recurring blocked ducts

  • Risks factors for mastitis

  • Tongue function and mobility impacting feeding

  • Jaw, neck, and shoulder tensions that are impacting comfort

  • Realistic pumping expectations

And more…

Secure trained help 
During the first 100 days, your baby changes rapidly.

Why Ongoing Professional Support Matters

At 1 week old, you may be focused on:

  • Establishing milk supply

  • Learning to latch

  • Understanding newborn feeding patterns

By 4 to 6 weeks, new questions often emerge:

  • Why is my baby suddenly feeding so frequently?

  • Is this cluster feeding normal?

  • Why is my pumping output changing?

  • How do I introduce a bottle?

By 8 to 12 weeks, parents may start thinking about:

  • Returning to work

  • Building a milk stash

  • Maintaining milk supply while pumping

  • Combination feeding

  • Feeding distractions and changing feeding behaviours

The support you needed during Week 1 is often very different from the support you need during Week 12.

Our Postpartum Support Packages

Mini 30-Days

Designed for mothers seeking personalised infant feeding support for one month.

Select Mini 30-Days

✔️ Lactation consult (90-min home visit) x 1
✔️ Virtual follow-up consult (60-min virtual) x 1
(Option to switch to 60-min home visit by topping up $30 - $45)
✔️ Unlimited text support for 1 month

Package original value: SGD 564

Now: SGD 497

Most popular

⭐ Signature 100-Days

Our most popular and comprehensive package. Designed for families who want ongoing professional support throughout the most dynamic stage of infant development. In most cases, a single consultation rarely addresses everything, as babies go through significant growth and development every other week.

Select Signature 100-Days

✔️ Lactation consult (90-min home visit) x 2
✔️ Virtual follow-up consult (60-min virtual) x 1 (option to split to 2 sessions at 30 minutes each)
-Or-
(Option to switch to 60-min home visit by topping up $30 - $45)
✔️ Unlimited text support for 3 months
✔️ Motherhood life coaching (60-min virtual) x 1

Added perks:

  • Complimentary Baby Sleep Science Education Call with Cradle Bubs, a Certified Baby-Led Sleep Coach (30-min virtual) x 1

  • $100 Chiropractic Voucher for mother or baby by New Beginnings Chiropractic x 1

  • 50% off for Bloom Baby Carrier’s U-Shaped Drool Bib by Tiny Bloom Club x 1

  • Complimentary Single-Trip Courier upon any rental order by Baby Carriers Rental SG x 1

  • Free $300 Space Rental Credits (e.g. birthday parties etc.) by The Motherhood Space x 1

  • Lifetime 15% product discount for TLM products

Package original value: SGD 1,811

Now: SGD 1,137

All-In VIP Motherhood Mastery

6 Months of Infant Feeding, Motherhood Life Coaching & Personal Growth

Motherhood Mastery is designed to support the woman behind the mother.

The transition into motherhood is one of the most profound identity shifts a woman can experience. Alongside caring for your baby, you may find yourself navigating changing priorities, shifting relationships, loss of personal time, career decisions, evolving family dynamics, and questions about who you are becoming in this new season of life.

Many mothers spend months focusing entirely on their baby's development while putting their own needs, goals, and wellbeing aside.

Motherhood Mastery provides a dedicated space for you.

Select All-In VIP 6-months

✔️ Lactation consult (90-min home visit) x 3
✔️ Virtual follow-up consult (60-min virtual) x 3 (option to split sessions at 30 minutes each)
-Or-
(Option to switch to 60-min home visit by topping up $30 - $45)
✔️ Unlimited text support for 6 months
✔️ Motherhood life coaching (60-min virtual) x 10

Includes all the added perks in the Signature 100-Day package, plus:

  • Complimentary access to one TLM workshop

  • Unlimited replay access to Fourth Trimester & Responsive Parenting webinar

  • Unlimited replay access to the Back-To-Work & Infant Sleep webinar

  • Unlimited replay access to the Baby Sign Language webinar

Package original value: SGD 5,279

Now: SGD 3,957

Not sure which package? Take a free quiz here!

Details of TLM packages

  • A comprehensive feeding assessment may cover some of the following, depending on your current situation:

    • Latch and positioning

    • Milk transfer

    • Engorgement management

    • Breast and nipple assessment

    • Blocked ducts and mastitis management

    • Breastfeeding concerns

    • Pumping assessment and guidance

    • Bottle feeding guidance

    • Oral, tongue function assessment

    • Personalised infant feeding recommendations

    And more…

  • Because many questions only arise after you've had time to implement recommendations.

    This session allows us to:

    • Review progress

    • Troubleshoot concerns

    • Adjust feeding plans

    • Answer new questions

    • Address new concerns

    Only the Signature 100-Days package allows the 60-min virtual consultation to be split into two 30-min sessions.

  • Text support is intended for infant feeding and lactation-related support between consultations.

    Many feeding concerns are time-sensitive.

    Instead of relying on Google or conflicting social media advice, you'll have professional support available throughout your first month.

    Examples include:

    • Feeding frequency concerns

    • Pumping questions

    • Milk supply worries

    • Bottle feeding concerns

    • Supplementation questions

    • Parenthood questions

    Depending on which TLM IBCLC, the text support may include another TLM Lactation Volunteer, together with your IBCLC, to provide added assistance.

  • Many feeding challenges are not simply feeding challenges.

    They are confidence challenges.

    Identity challenges.

    Expectation challenges.

    Motherhood can bring:

    • Self-doubt

    • Mum guilt

    • Anxiety

    • Overwhelm

    • Relationship changes

    • Emotional exhaustion

    These coaching sessions are delivered by Eliza, she is a Certified Mastery Method Coach, and she provide a safe space to navigate the emotional side of motherhood.

    Topics may include:

    • Building confidence

    • Emotional resilience

    • Identity shifts

    • Managing overwhelm

    • Returning to work

    • Setting healthy expectations

    Because a supported mother is better equipped to care for her baby.

    The coaching session will be conducted virtually.

    The Motherhood Life Coaching sessions are dedicated coaching sessions and are separate from your lactation consultations.

  • Learn from a Baby-Led Sleep Coach:

    • What's biologically normal for infant sleep

    • Why newborns wake frequently

    • Feeding and sleep relationships

    • Realistic sleep expectations

    • How to reduce anxiety around infant sleep

    This only applies to the Signature 100-Day package.

  • Receive a $100 credit towards a chiropractic session for:

    • Mum's postpartum recovery, or

    • Baby's feeding and body tension support

    This is by New Beginnings Chiropractic.

    This only applies to the Signature 100-Day package.

  • As a Signature 100-Day Package client, you'll unlock lifetime 15% savings on all Tender Loving Milk products purchased through our website.

    This exclusive benefit helps you save on future purchases while ensuring continued access to products recommended and trusted by the Tender Loving Milk team.

    A benefit you'll continue enjoying long after your postpartum support package ends.

Our Clinical Team | IBCLC Lactation Consultants Singapore

  • Eliza

    Lead IBCLC, and Founder | Graduate of the Professional’s Guide to Tongue Tie in the Breastfeeding Infant, Certified by Tongue Tie Experts | Certified Mastery Method Life Coach (From an ICF-Accredited Institute)

  • Li Ying

    TLM Partner IBCLC | NDC-Accredited Practitioner & Registered Social Worker

  • Nabila

    TLM Partner IBCLC | Certified NLP Master Coach

  • Beryl

    TLM Partner IBCLC | HypnoBirthing Childbirth Educator

See TLM Team

Why Singapore Families Choose Tender Loving Milk

At Tender Loving Milk, our role is not to tell you how you should feed your baby. Our role is to help you understand your options, navigate challenges, and create a feeding plan that works for your baby, your family, and your lifestyle.

We support breastfeeding mothers...

Our goal is not just to simply to help you breastfeed longer. Our goal is to help you breastfeed comfortably, effectively, and confidently while meeting your family's feeding goals.
We help with concerns such as painful latch, nipple pain, low or oversupply, clogged ducts, engorgement, breast refusal, milk transfer concerns, and breastfeeding after a difficult birth.

We support pumping mothers…

Unfortunately, many pumping mothers receive little professional guidance despite the significant time and effort involved. Our IBCLCs can provide clinical pumping assessments and personalised pumping plans to help optimise milk removal and reduce unnecessary stress.
We can help with flange sizing, pumping education, low pumping output concerns, and more.

We support combination-feeding mothers…

We support families who choose combination feeding for any reason. You will receive guidance on supplementing when medically indicated, bottle feeding assessments, responsive bottle feeding techniques, formula preparation guidance, and creating mixed feeding plans that work for your family's needs.

Not sure which package? Take a free quiz here!

Your Emotional Wellbeing Matters Too

Our Postpartum Support Packages include motherhood coaching sessions alongside professional IBCLC lactation support. To our knowledge, Tender Loving Milk is one of the few IBCLC-led postpartum support services in Singapore that integrate motherhood coaching into their packages.

See Eliza’s media feature here by Channel News Asia about Motherhood Coaching.

  • As IBCLCs, we regularly support mothers facing challenges such as:

    • Low milk supply

    • Painful latch

    • Recurrent clogged ducts

    • Pumping challenges

    • Bottle refusal

    • Combination feeding concerns

    • Return-to-work planning

    • Weaning decisions

    However, what we often hear beneath these feeding concerns are questions such as:

    "Am I doing enough?"

    "Why do I feel like everyone else is coping better than me?"

    "I feel guilty when I need to give formula."

    "I'm constantly second-guessing myself."

    "I don't feel like myself anymore."

    The first 100 days postpartum can be one of the most emotionally demanding periods of motherhood.

    Feeding support addresses the feeding.

    Motherhood coaching supports the mother.

  • The first six months after birth are often a period of significant adjustment.

    Many mothers are simultaneously navigating:

    • Physical recovery from birth

    • Sleep deprivation

    • Breastfeeding or pumping challenges

    • Relationship changes

    • Shifting family dynamics

    • Returning to work

    • Loss of personal time

    • Identity changes

    • Increased mental load and responsibilities

    Even when feeding is going well, many mothers still feel overwhelmed.

    And when feeding challenges arise, stress and self-doubt can quickly escalate.

    Having professional support for both feeding and emotional wellbeing can make a significant difference during this transition.

  • Included in both our Signature 100-Day and All-In VIP Motherhood Mastery Postpartum Support Packages.

    Your coaching sessions are conducted by Eliza, a Certified Mastery Method Coach who has coached and supported more than 100 mothers through different stages of motherhood.

    These sessions provide a dedicated space to focus on you, not just your baby.

    Topics may include:

    ✓ Building confidence as a mother

    ✓ Managing mum guilt

    ✓ Navigating feeding-related stress

    ✓ Setting realistic expectations

    ✓ Creating sustainable routines

    ✓ Managing overwhelm and mental load

    ✓ Improving communication and boundaries

    ✓ Returning to work with confidence

    ✓ Rebuilding self-trust in your parenting decisions

    ✓ Thriving in motherhood, not simply surviving it

    Every coaching conversation is personalised to your unique circumstances and goals.

  • At Tender Loving Milk, we recognise that successful postpartum support extends beyond milk supply, latch, and feeding plans.

    A mother who feels supported emotionally is often better equipped to navigate the realities of newborn care, infant feeding, pumping, sleep deprivation, and the many decisions that come with raising a baby.

    This is why our approach combines:

    🤱 IBCLC Lactation Support

    • Breastfeeding support

    • Low milk supply support

    • Pumping support

    • Bottle feeding assessments

    • Formula feeding guidance

    • Feeding transitions

    🌸 Motherhood Coaching

    • Emotional wellbeing support

    • Confidence building

    • Managing overwhelm

    • Postpartum adjustment

    • Work-life transitions

    • Personal growth through motherhood

    Together, these provide a more comprehensive postpartum support experience for Singapore families.

Please note: Motherhood Life Coaching sessions are coaching-focused and are not a substitute for IBCLC consultations. Clinical feeding questions, lactation assessments, and infant feeding management should be discussed during lactation consultations or through package text support. This allows mothers to fully benefit from both the coaching and clinical support components of the programme.

Book a package

SH

“Five words - Eliza saved my breastfeeding life. Engaging her was the most significant turning point that allowed me to reconnect and bond with my baby through nursing.

She always encouraged me to do what I could manage and always spoke with me with understanding and patience.”

Tarn

“I would like to give Eliza a big credit for helping me go through the start of my breastfeeding journey.

I am so blessed to get to know her, and that's one of the reasons I breastfed my son almost until he was 15 months old. What a great achievement I had.”

Frequently Asked Questions About General Postpartum Support & Lactation Support

  • Many Singapore families benefit from having both.

    A confinement nanny provides practical support with newborn care, maternal recovery, meals, and daily routines during the confinement period.

    An International Board Certified Lactation Consultant (IBCLC) is a healthcare professional trained in clinical lactation and infant feeding assessment. An IBCLC can assess latch, milk transfer, pumping effectiveness, oral function, feeding behaviour, bottle feeding, formula feeding plans, and other factors that may affect feeding outcomes.

    The support of a confinement nanny is usually temporary. However, feeding challenges often evolve as babies grow, which is why ongoing professional support can be valuable beyond the confinement period.

  • For some families, yes.

    However, babies change rapidly during the first few months. New feeding questions and challenges can arise every week.

    What works at 1 week old may not work at 6 weeks old.

    What works at 6 weeks old may not work at 12 weeks old.

    Many families find value in ongoing support as they navigate growth spurts, cluster feeding, pumping transitions, bottle introduction, return-to-work planning, and changing feeding behaviours.

  • An IBCLC is trained to perform comprehensive clinical feeding assessments.

    This may include:

    Breastfeeding Assessment

    • Latch effectiveness

    • Milk transfer

    • Feeding efficiency

    • Positioning and attachment

    • Nipple pain and breastfeeding discomfort

    • Low milk supply concerns

    • Oversupply concerns

    • Recurrent clogged ducts

    • Engorgement and mastitis risk factors

    Infant Oral Function Assessment

    • Tongue function and mobility

    • Sucking patterns

    • Oral motor function

    • Feeding coordination

    • Bottle feeding skills

    Body Tension & Feeding Assessment

    • Head-turning preferences

    • Feeding asymmetries

    • Jaw tension

    • Oral tension patterns

    • Positioning challenges

    • Functional feeding observations

    Clinical Pumping Assessment

    • Flange sizing and fit

    • Pump settings

    • Pumping schedules

    • Milk removal effectiveness

    • Low pumping output concerns

    • Exclusive pumping plans

    • Return-to-work pumping strategies

    • Pump weaning plans

    Complex Feeding Situations

    • Premature babies

    • Multiple births

    • Combination feeding

    • Formula supplementation

    • Bottle refusal

    • Breast refusal

    • Feeding transitions

    • Weaning plans

  • Yes.

    Our IBCLCs can help with pumping schedules, flange sizing, pump optimisation, maintaining milk supply, freezer stash planning, return-to-work strategies, combination feeding, and weaning from pumping.

    Importantly, low pumping output does not always mean low milk supply. A clinical assessment can help identify the underlying cause.

  • Yes.

    We can help with:

    • Protecting milk supply while supplementing

    • Bottle feeding assessments

    • Responsive bottle feeding techniques

    • Formula preparation guidance

    • Mixed feeding plans

    • Feeding transitions

    • Return-to-work planning

  • Absolutely.

    We can provide guidance on:

    • Formula preparation

    • Responsive bottle feeding

    • Bottle feeding assessments

    • Feeding volumes

    • Feeding transitions

    • Weaning plans

    • Infant feeding concerns

    Our goal is to support families in feeding their babies safely and confidently, regardless of feeding method.

  • Not at all.

    Many families join because they want proactive support rather than crisis support.

    The packages are designed to:

    • Build confidence

    • Provide professional guidance

    • Prevent common feeding issues

    • Optimise feeding routines

    • Support parental wellbeing

    You do not need to be struggling to benefit from postpartum support.

  • That's completely normal.

    Many parents begin with one goal and adjust their plans as circumstances evolve.

    You may move between:

    • Direct breastfeeding

    • Exclusive pumping

    • Combination feeding

    • Formula feeding

    Our support is tailored to your current goals, and we can help you navigate feeding transitions with confidence.

  • Many parents find that ongoing support provides greater value than addressing challenges one at a time.

    The packages combine:

    • In-person lactation consultations

    • Virtual follow-ups

    • Text support

    • Motherhood coaching

    • Educational resources

    • Exclusive perks and partner benefits

    Most importantly, the package provides continuity of care throughout a period when your baby and feeding journey are constantly changing.

  • Text support is intended for infant feeding and lactation-related support between consultations.

    Examples include:

    • Breastfeeding questions

    • Pumping questions

    • Milk supply concerns

    • Bottle feeding support

    • Formula feeding questions

    • Feeding schedules and routines

    • Breast discomfort

    • Engorgement

    • Clogged ducts

    • Follow-up questions related to your consultation

    • General infant feeding concerns

    Text support allows you to receive timely guidance without waiting for your next scheduled consultation.

  • No.

    Text support is specifically intended for infant feeding and lactation-related matters.

    Topics relating to personal growth, mindset, confidence, emotional wellbeing, relationships, work-life balance, identity shifts, goal setting, motherhood challenges, and other coaching-related discussions should be addressed during your dedicated Motherhood Life Coaching sessions.

    This ensures you receive the full value of both services and allows dedicated time and space for deeper coaching conversations.

    If you are enrolled in the All-In VIP Motherhood Mastery Package, we encourage you to save these discussions for your scheduled coaching sessions, where they can be explored more meaningfully and thoroughly.

  • Yes.

    For families who prefer in-person support, virtual follow-up consultations may be upgraded to a 60-minute home visit, subject to consultant availability and location.

    A top-up fee of SGD 30 to SGD 45 per session may apply, depending on travel distance and location.

    Many families find virtual consultations sufficient for follow-up discussions, progress reviews, pumping support, return-to-work planning, and general feeding questions.

    However, if an in-person assessment is preferred, we're happy to explore available options with you.

    Please let us know your preference when scheduling your follow-up consultation.

  • To provide timely and continuous support, your text support may include a TLM Lactation Volunteer together with an IBCLC.

    Many common feeding questions can be addressed promptly by the TLM Lactation Volunteer.

    Where a question requires a more in-depth clinical assessment or professional review, it may be escalated to an IBCLC for further input and recommendations.

    Our goal is to ensure that you receive support as efficiently as possible while maintaining continuity of care throughout your package period.

Mini 30-Day & Signature 100-Day Package FAQ

  • The Mini Package is ideal for mothers who want support during the first month postpartum.

    The Signature Package provides more comprehensive support throughout the first 100 days postpartum, including additional consultations, longer text support, motherhood coaching, and exclusive perks.

  • Many first-time parents choose the Signature Package because it provides continuity of care throughout the first 100 days, when babies grow rapidly and new questions frequently arise.

  • The first 100 days are often one of the biggest adjustment periods for both mother and baby.

    During this period, families commonly experience:

    • Establishing milk supply

    • Cluster feeding

    • Growth spurts

    • Pumping transitions

    • Return-to-work planning

    • Changing sleep and feeding patterns

  • Feeding needs change as babies grow.

    Virtual consultations allow your IBCLC to review progress, answer new questions, troubleshoot concerns, and adjust feeding plans without requiring another home visit.

  • Questions often arise between appointments.

    Text support allows parents to receive guidance regarding feeding concerns, pumping, bottle feeding, formula supplementation, breast discomfort, and other common postpartum questions.

  • Because feeding challenges are often not just feeding challenges.

    Many mothers experience overwhelm, self-doubt, mum guilt, changing family dynamics, returning-to-work concerns, and identity shifts during the postpartum period.

    Motherhood coaching provides dedicated support for the mother behind the feeding journey.

All-In VIP Motherhood Mastery Package FAQ

  • The Motherhood Mastery Package is designed for mothers who want ongoing support beyond feeding challenges.

    It combines professional IBCLC support with personalised motherhood coaching over six months.

  • The Signature Package focuses primarily on feeding support during the first 100 days.

    Motherhood Mastery extends support to six months and places a much stronger emphasis on motherhood coaching, personal growth, confidence, return-to-work planning, and navigating the emotional realities of motherhood.

  • The transition into motherhood happens over time.

    As your baby grows, new challenges and questions emerge.

    The coaching sessions provide ongoing support throughout different stages of your postpartum journey.

  • Topics may include:

    • Confidence building

    • Managing mum guilt

    • Identity changes

    • Returning to work

    • Balancing motherhood and career

    • Managing overwhelm

    • Mental load

    • Family and relationship dynamics

    • Goal setting

    • Personal growth and wellbeing

  • No.

    Motherhood coaching sessions are dedicated coaching sessions and are separate from your IBCLC consultations.

    While feeding experiences may be discussed from an emotional or mindset perspective, coaching sessions are not intended for:

    • Breastfeeding assessments

    • Pumping troubleshooting

    • Milk supply management

    • Bottle feeding assessments

    • Formula feeding guidance

    • Feeding plan development

    • Clinical infant feeding consultations

    These concerns should be addressed during your lactation consultations or through package text support.

  • You will continue to receive support.

    The package supports your overall postpartum journey, not just breastfeeding.

    Your IBCLC can continue to provide guidance on formula feeding, bottle feeding, feeding transitions, and weaning.

  • No.

    The coaching sessions are included as part of your package benefits, but participation is entirely optional.

    However, many mothers find these sessions highly valuable in helping them navigate the emotional and practical realities of motherhood during the postpartum period.

Package Policies & Terms FAQ

  • All package purchases are final.

    Packages are non-cancellable and non-refundable once purchased.

  • Yes.

    The package may be transferred to another mother, subject to approval by Tender Loving Milk.

    The original purchaser is responsible for finding a replacement recipient.

    Tender Loving Milk is not responsible for finding a replacement participant.

  • No.

    Unused consultations, coaching sessions, text support, discounts, vouchers, complimentary calls, and package benefits are non-refundable.

  • Complimentary perks are bonus benefits and cannot be exchanged for cash, credits, refunds, or alternative services.

  • No.

    Motherhood coaching and lactation consultations are separate services with different objectives.

    Coaching sessions cannot be converted into lactation consultations, home visits, virtual consultations, products, credits, or cash.

  • No.

    Every mother, baby, and feeding journey is unique.

    Tender Loving Milk does not guarantee specific breastfeeding, pumping, milk supply, or feeding outcomes.

    Our role is to provide evidence-based support, assessment, education, and guidance tailored to your individual circumstances.

  • Many families book during pregnancy to secure support before birth.

    However, support can be beneficial at any stage of your feeding and postpartum journey.

  • Absolutely.

    Parents join our support packages at different stages of their feeding journey.

    Whether your baby is a few days old, a few weeks old, or a few months old, we can tailor support to your current situation and goals.

  • For breastfeeding families, earlier support is often beneficial.

    Many parents choose to arrange their first consultation within the first few days or weeks postpartum, especially if they are experiencing latch difficulties, nipple pain, milk supply concerns, or feeding uncertainty.

    However, support can still be valuable at any stage of your feeding journey.

  • Yes.

    Our IBCLCs can support families feeding twins, triplets, or multiples.

    Feeding multiples often comes with unique challenges related to milk supply, feeding schedules, pumping, and parental wellbeing.

    Support plans can be tailored to your family's needs.

  • Many parents find that by the end of the package, they feel significantly more confident in feeding and caring for their baby.

    Should new challenges arise in the future, additional consultations can be booked separately as needed.

    Our goal is to equip families with the knowledge, confidence, and support they need to navigate infant feeding and motherhood successfully.

  • The Mini Postpartum Support Package is designed to be utilised within 30 days from the commencement of support.

    The Signature Postpartum Support Package is designed to be utilised within 100 days from the commencement of support.

    The All-In VIP Motherhood Mastery is designed to be utilised within 6 months from the commencement of support.

    Any exceptions will be considered on a case-by-case basis and are subject to availability.

  • In certain circumstances, requests to pause support may be considered.

    Approval is at the sole discretion of Tender Loving Milk and may depend on scheduling, availability, and the nature of the request.

  • Not necessarily.

    Tender Loving Milk operates as a team of qualified IBCLCs, and your consultations may be conducted by different Tender Loving Milk IBCLCs throughout your package period.

    Many families appreciate the benefit of receiving insights and perspectives from different IBCLCs within the team.

    When booking each consultation, you are welcome to choose your preferred Tender Loving Milk IBCLC, subject to their availability at the time of booking.

    If you would like to continue seeing the same IBCLC throughout your package, we will do our best to accommodate your preference. However, this cannot be guaranteed due to factors such as scheduling, leave, personal commitments, and consultant availability.

    All Tender Loving Milk IBCLCs follow evidence-based practices and maintain consultation records to support continuity of care across the team.

  • Yes.

    You are free to choose any Tender Loving Milk IBCLC when scheduling your consultations, subject to availability.

    Different IBCLCs may have different appointment availability, locations, schedules, and areas of experience.

    Our team will be happy to help match you with an available IBCLC that best meets your needs.

    Please note that selecting a specific IBCLC may affect appointment availability and waiting times.