Tender Loving Milk Postpartum Support Packages
Terms & Conditions
Last Updated: [Insert Date]
By purchasing any Tender Loving Milk Postpartum Support Package, you agree to the following Terms & Conditions.
1. Package Overview
Tender Loving Milk offers postpartum support packages that may include:
In-person lactation consultations
Virtual consultations
Text support
Motherhood coaching sessions
Educational sessions
Complimentary partner benefits
Exclusive member benefits
Discounts and promotional perks
Package inclusions vary according to the package purchased.
All services are provided subject to availability and these Terms & Conditions.
2. Payment
Full payment is required before the commencement of services unless otherwise agreed in writing.
Your package is considered confirmed only upon receipt of payment.
Tender Loving Milk reserves the right to decline, postpone, or cancel appointments if payment has not been received.
3. Package Validity
Mini 30-Day Postpartum Support Package
The package is intended to be utilised within 30 calendar days from the commencement date.
Signature 100-Day Postpartum Support Package
The package is intended to be utilised within 100 calendar days from the commencement date.
The commencement date shall be determined by Tender Loving Milk and is typically the date of the first consultation or first utilisation of package benefits.
Unused benefits will expire after the package validity period unless otherwise approved by Tender Loving Milk.
Extensions are not guaranteed and will be considered on a case-by-case basis.
4. No Refund Policy
All package purchases are final.
Once purchased, packages are:
Non-cancellable
Non-refundable
Not exchangeable for cash
This applies regardless of:
Change of mind
Changes in feeding goals
Early cessation of breastfeeding
Relocation
Return to work
Personal circumstances
Non-utilisation of package benefits
This policy exists because consultation slots, support capacity, planning, administration, and resources are reserved specifically for each client.
5. Transfer of Package
If you are unable to continue with your package, you may transfer any unused package benefits to another mother.
The transfer:
Must be arranged by the original purchaser
Is subject to Tender Loving Milk's approval
Must be completed within the original package validity period
Tender Loving Milk is not responsible for finding a replacement participant.
The recipient must provide all required onboarding information before services commence.
No refunds will be provided if a transfer is not completed.
6. Unused Services
Unused consultations, coaching sessions, text support, discounts, vouchers, complimentary calls, educational sessions, and package benefits are non-refundable.
Only unused lactation consultations and unused motherhood coaching sessions may, at Tender Loving Milk's discretion, be converted into credits for eligible Tender Loving Milk products, workshops, or educational programmes.
Text support, discounts, vouchers, complimentary calls, educational sessions, partner perks, and other package benefits are not eligible for conversion into credits.
Credit values will be calculated on a prorated basis using the package value allocated to each eligible service at the time of package design, rather than the standalone retail price of individual services.
For example:
The pro-rated credit values applicable only if an unused eligible service is exchanged for the purchase of Tender Loving Milk products or attendance at a Tender Loving Milk workshop are as follows:
Any unused 90-minute consultation or session: $130
Any unused 60-minute consultation or session: $100
The remaining package value reflects bundled text support, administrative support, educational resources, package benefits, and the effort, coordination, and administrative fees incurred in creating, managing, and maintaining the package. These bundled components are considered utilised upon package activation and are not eligible for conversion into credits.
Any unused eligible service may be converted into a credit based on the applicable pro-rated credit value stated above for the purchase of Tender Loving Milk products or attendance at a Tender Loving Milk workshop.
Complimentary benefits, bundled discounts, and bonus perks will not be included in the credit calculation.
Tender Loving Milk reserves the sole right to determine the allocated value of each service and the final credit amount.
Credits:
Cannot be exchanged for cash
Cannot be refunded
Cannot be transferred
Cannot be combined with other promotions unless stated otherwise
Must be used within any validity period specified by Tender Loving Milk
Tender Loving Milk reserves the right to determine eligibility and final credit value.
7. Complimentary Benefits & Bonus Perks
Certain packages may include complimentary benefits such as:
Baby sleep education sessions
Partner vouchers
Promotional discounts
Exclusive member privileges
Special event invitations
These benefits are provided as complimentary bonuses and hold no cash value.
Unused perks:
Cannot be refunded
Cannot be exchanged for cash
Cannot be exchanged for alternative services
Cannot be credited towards future purchases
Tender Loving Milk reserves the right to modify or replace complimentary benefits with alternatives of similar value where necessary.
8. Allocation of Lactation Consultants
Lactation consultations included within the package may be conducted by any available Tender Loving Milk IBCLC.
Clients may select their preferred IBCLC directly through the booking page when scheduling appointments. Appointment availability will depend on the selected IBCLC's schedule at the time of booking.
Tender Loving Milk reserves the right to allocate, reassign, or adjust consultant schedules where necessary to maintain continuity of care and service availability.
9. Text Support
Text support is intended for general guidance, follow-up questions, and non-urgent feeding support.
Text support is not intended for:
Medical emergencies
Emergency clinical assessments
Immediate responses
Crisis intervention
Response times may vary depending on consultant availability, weekends, public holidays, leave periods, and workload.
Reasonable usage is expected.
Tender Loving Milk reserves the right to establish boundaries where communication becomes excessive or falls outside the intended scope of support.
Text support is provided for the duration specified in the purchased package and will run continuously from the package commencement date.
Text support cannot be paused, suspended, deferred, or carried forward for any reason, including travel, personal circumstances, hospitalization, changes in feeding goals, or periods of non-use.
Any unused portion of the text support period will be forfeited and is non-refundable and non-transferable.
Clients who wish to continue receiving text support after their package period ends may purchase an extension at a rate of $90 per additional month, subject to availability and Tender Loving Milk's approval. Extended text support periods will commence immediately after the original package support period ends unless otherwise agreed in writing.
10. Motherhood Coaching Sessions
Motherhood coaching sessions are educational and supportive in nature.
Coaching is not:
Counselling
Psychotherapy
Mental health treatment
Medical treatment
Psychiatric care
Clients experiencing mental health concerns should seek support from an appropriately qualified healthcare professional.
Motherhood coaching sessions are optional but remain non-refundable if unused.
They cannot be exchanged for:
Lactation consultations
Additional text support
Alternative services
Cash credits
11. Amendments
Tender Loving Milk reserves the right to amend these Terms & Conditions at any time.
The most current version published on our website shall apply.
12. Contact
For questions regarding your package, please contact:
Tender Loving Milk
Email: hello@tenderlovingmilk.com
Website: tenderlovingmilk.com